Refund Policy

Thank you for shopping with us. We hope you are delighted with your purchase. If for any reason you are not completely satisfied, please review our refund policy below.

1. Eligibility:

   • To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
   • Refund requests must be made within 30 days of the purchase date.

2. Proof of Purchase:

   • A valid receipt or proof of purchase is required for all refund requests.

3. Non-Refundable Items:

   • Gift cards and promotional items are non-refundable.
   • Personalized or custom-made fragrances are non-refundable.

4. Refund Process:

   • Please return the item to our store or contact our customer service to arrange a return.
   • Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

6. Exchange Policy:

   • We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and make a new purchase.

7. Shipping Costs:

   • Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part.

8. Contact Information:

   • For any questions or concerns regarding your refund, please contact our customer service team at +1 613 562 1011 or info@rabica.ca.