Refund Policy
Thank you for shopping with us. We hope you are delighted with your purchase. If for any reason you are not completely satisfied, please review our refund policy below.
Eligibility
- To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
- Refund requests must be made within 30 days of the purchase date.
Proof of Purchase
- A valid receipt or proof of purchase is required for all refund requests.
Non-Refundable Items
- Gift cards and promotional items are non-refundable.
- Personalized or custom-made fragrances including samples are non-refundable.
Reporting a Damaged Item
- Customers must report damage within 48 hours of delivery.
Reports must include:
• Clear photos of the damaged item (multiple angles).
• Photos of the original packaging and shipping box, including the shipping label.
Verification
- Rabica will review all submitted evidence and may request additional details if needed.
- In some cases (especially for high-value items), Rabica may require the return of the damaged item before processing a refund or replacement. A prepaid return label will be provided.
Resolution Options
- Once the claim is verified, customers may choose between:
• A replacement item (subject to availability).
• A full refund issued to the original payment method.
• Store credit for future purchases (optional).
Exceptions
- If photos and/or the item cannot be verified as damaged, Rabica reserves the right to decline the claim.
- Claims reported after 48 hours of delivery may not be eligible.
- Rabica does not require customers to return unsafe, leaking bottles (in such cases, safe disposal is recommended).
Courier & Insurance Claims
- Rabica will file a damage report with the shipping courier for internal tracking and insurance purposes.
- Customers may be asked to hold onto packaging until the claim is resolved.
Exchange Policy
- We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and make a new purchase.
Shipping Costs
- Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part.
Contact Information
For any questions or concerns regarding your refund, please contact our customer service team at:
+1 613 562 1011 or info@rabica.ca